Refund Policy

We stand behind what we sell. If your order arrives damaged, arrives defective, or stops working as it should, you have 30 days from delivery to request a refund — and you won't need to ship anything back to us.

30-Day Refund Period

You have 30 days from the day your order is delivered to submit a refund request. We go by the delivery date shown on your tracking information, so your window doesn't begin until the product is actually in your hands.

To be clear about how the deadline works: the 30 days is the deadline for submitting your request, not for receiving your money. As long as your request reaches us within 30 days of delivery, it is eligible for review — even if the refund is approved and processed after day 30.

If your order never arrives at all, the 30-day clock never starts. Contact us and we'll arrange a refund or a replacement, whichever you'd prefer. Evidence isn't required in that case, for obvious reasons.

Defective, Damaged, or Faulty Products

If your product arrives damaged, arrives defective, or does not function properly, contact us within 30 days of delivery to request a refund.

Photo or video evidence is required. So that we can review your claim, please include clear images or a short video that shows the problem. Helpful evidence looks like:

• Well-lit photos of any physical damage, from more than one angle
• A short video showing the product failing to power on, or failing to work as described
• A photo of the packaging if the damage happened in transit

Your phone camera is more than good enough. We're not looking for anything technical — just enough for us to see what you're seeing.

No Return Required

You do not have to ship a defective, damaged, or faulty product back to us. Once you've submitted your evidence and we've approved your claim, the item is yours to keep or to safely dispose of, depending on your preference.

We don't send return labels, we don't ask you to pay for return shipping, and your refund is never conditional on us receiving the product back.

Please wait for our confirmation before disposing of the product. Once in a while we'll need one more photo to complete a claim, and we'd rather ask you while you still have the item than have you throw it out too early.

When you do dispose of it, please take it to a local electronics recycling depot rather than putting it in household waste.

How to Request a Refund

Email us at AutoStopCharging@gmail.com within 30 days of your order being delivered, and include:

1. Your order number — it starts with # and is in your order confirmation email
2. The name or email address you used to place the order
3. A description of the issue — a sentence or two is plenty
4. Clear photos or a short video showing the problem

We reply to every request within 2 business days.

Review and Approval

Every request is reviewed individually, and refunds are issued only after a claim has been reviewed and approved. We'll email you either way, so you're never left wondering.

If we need one more photo or a bit more detail, we'll ask — that's a normal part of the process and not a sign your claim is being turned down.

Once approved, your refund is issued to your original payment method and typically appears within 5–10 business days, depending on your bank or card issuer. If we're unable to approve a claim, we'll tell you plainly why.

Refund Eligibility

Your request is eligible for review when all of the following are true:

• It was submitted within 30 days of your order being delivered.
• The order was placed through this store.
• You've given us your order number and described the issue.
• You've included clear photo or video evidence of the problem.

That's the whole list. You do not need to return the product, pay return shipping, or provide proof of disposal.

Refunds After 30 Days

Refund requests submitted more than 30 days after your order was delivered are not eligible for a refund under this policy.

We'd encourage you to try your product within the first week or two after it arrives. That way, if anything is wrong, you have plenty of time to reach us well inside the window.